Housing Officer

Working on behalf of a local authority, JO recruitment are looking for Housing Officers. To provide a housing management service for all tenants of the Council’s general needs properties.

We are looking for Housing Officers to work from Riugby Town Hall, Hybrid (4 days on-site) to start ASAP. This will be on a temporary ongoing basis initially on a 6 monthly rolling basis, full time 37 hours per week paying £17.59 per hour PAYE; which is equivalent to £33,843 salary or £22.87 per hour through an umbrella.

Duties:

• Deliver housing management services to tenants, maintaining high standards of customer care.
• Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
• Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
• Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
• Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
• Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
• Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.

Full UK driving license and access to own transport for business use.

Requirements:

• Experience of working in a Social Housing environment
• Practical experience of income recovery and debt collection.
• Ability to compile and maintain accurate casework
• Valid full UK driving licence

To start ASAP interviews to be held soon.