Housing Officer

• Location: Bournemouth BH8 
• Job Type: Temporary - 1 month rolling contract 
• £22 per hour PAYE 

We are seeking a dedicated Housing Officer to join a housing association based within Bournemouth to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour.

Day-to-Day Responsibilities:

• Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests.
• Assist tenants with support needs to sustain and benefit from their tenancy.
• Manage the pre-void and lettings process, achieving void turnaround targets for repair works.
• Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy.
• Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings.
• Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears.
• Assist in legal actions to enforce tenancy conditions when necessary.
• Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions.
• Carry out Tenancy Audits to maintain up-to-date information about customers and support needs.
• Promote tenant and resident engagement in service delivery and decision-making.
• Handle complaints effectively through to completion in line with procedures.
  
   

Required Skills & Qualifications:

• Prior experience within a housing officer role within a social housing / housing Assocation 
• Knowledge of the legal and regulatory framework of social housing and property/tenancy management.
• Proficiency in Microsoft Office and a Housing Management system.
• Ability to work collaboratively and develop good working relationships.
• Valid driving licence and use of own car for property visits.

To apply for the Housing Officer position, please submit your CV or reach out to me at