Housing Specialist
This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.
The role:
As a Housing Specialist you will take ownership of more complex housing queries, investigating the issues for customers and collaborating with colleagues to reach the best outcome.
As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.
You'll be supporting customers by telephone, email and digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- The ability to problem solve and recognise when there's a risk
Required skills
- Housing
- Homelessness
- Tenancy Management
- Tenancy
Reference: 52505104
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'