Role description: EY Help HR Counselor Advice Team (CAT) Advisor (HR Advisor)

Level 2: Senior Associate
Reporting to: EY Help HR Counselor Advice Team (CAT) Manager
Location: Birmingham

Hybrid working: Currently a 1-2 days per week in the office, Wednesday is an achor day

Talent Shared Services provides the most effective and efficient solution for Talent's strategic and operational needs. We leverage our global strength and scalability to drive the HR related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success. Talent Shared Services offers key services to EY's Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

The opportunity
In this role you will play an important part in the EY Help HR team. You're likely to spend most of your time offering high quality employee relations advice and guidance to counseling managers on issues and concerns relating to Absence, Disciplinary, Grievance, Performanceand Safeguarding.

Your key responsibilities

• Provide high quality advice and guidance on a wide range of HR queries including performance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
• Make decisions and apply commercial judgement in dealing with employee relations issues e.g. poor performance, absence management etc in line with employment legislation and EY policies
• Actively manage and prioritise case load effectively and in a timely manner in line with best practice, EY policy and SLAs.
• Escalate complex queries to the HR Manager to agree course of action. Build and maintain recognised levels of 'excellent' customer service
• Commit to own personal development and maintain own continuous professional development to ensure advice given follows current employment law principles and EY policy and practice
• Ensure compliance with the Data Protection Act at all times
• Record case updates in relevant HR systems in a timely and accurate manner and tracking through to closure/client resolution
• Support the Redcom lead with drafting Redundancy and Settlement letters and any related activity
• Manage business relationships and work closely with Employee Relations team
• Stay up to date on process change and ensure advise is consistent and correct
• Contribute to wider HR projects and initiatives
• Contribute to UK TSS, CBS and wider HR projects and initiatives
• Coach colleagues in other UK TSS teams in area of expertise

Skills and attributes for success
We are interested in people with a minimum two year's HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. Experience of employee relations case management is essential. As a successful candidate you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone.

To qualify for the role, in addition to the above, you must have;

• Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
• Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
• Knowledge of operational HR systems
• Degree level or equivalent
• CIPD or studying towards would be preferable

What we look for
We are looking for a high energy individual with excellent employee relations case management skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.