HYBRID - Graduate Operations Coordinator X 2

HYBRID

We have an exciting opportunity for enthusiastic graduates to join our client in their busy office in the Watford area.

As Graduate Operations Coordinator, the ideal candidatesplay a vital role in assisting both the internal team and external customers, ensuring that the sales operations processes operate smoothly, efficiently, and align with the company’s strategic goals.

Responsibilities:

• Assist in the development and management of customers through operational excellence.
• Assist the sales teams in achieving their sales growth plans through executing order management.
• Manage and track customer rebates through Salesforce.
• Provide verbal and written responses to inquiries and promptly address all customer questions and concerns received through email or phone calls.
• New Product Information (NPI) setups with customers.
• Track inbound order activity to ensure purchase orders are processed and shipped on time.
• Analyse account health through cost-to-serve.
• Manage all Electronic Data Interchange (EDI) issues.
• Maintain up-to-date account-specific Standard Operating Procedures (SOPs).
• Prioritize and communicate daily customer needs in a high-volume, fast-paced environment.
• Prepare and identify gaps or risks in operational deficiencies.
• Analyse data and distribute reports to help maximize profitability and mitigate the loss.
• Accountable for the investigation, dispute, and mitigation of vendor compliance discrepancies and fines.
• Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement.
• Agility to multi-task and self-motivated to work independently and as part of the sales operations team.
• Work closely with sales, inventory management, marketing, and product development teams to review, resolve, and respond to customers’ requests.
• Identify, validate, and executive opportunities for process optimization.
• Possess the skillset to wear many hats and pay great attention to detail.

Requirements:

• Minimum of 2 years of experience working in a corporate office environment with a background in order management, administration, and customer service.
• Proficiency in Microsoft Suite of Programs (Word, Outlook, PowerPoint) with an advanced knowledge of Excel.
• Exemplary customer service skills.
• Strong English verbal and written communication skills, including grammar accuracy.
• CRM and data management: proven track record in managing customer relationships.
• Customer relationship: expertise in building and maintaining relationships.

Desirable:

• Streamline sales processes: demonstrate success in optimizing efficiency.
• Second language is preferred, but not mandatory.
• Cross-functional collaboration: established history of working in a collaborative environment.

Benefits:

Hybrid: Initial 2 weeks on site 4 days per week, then 2 days per week in office/3 days remote from home.

Health Insurance.

Life Insurance.

Pension.

Staff Purchase scheme.

Cycle to work scheme.

25 days annual leave plus bank holidays.