ICT Contracts Manager Band 6

Hays are delighted to be partnering with a leading NHS Trust, based in the West Midlands, to recruit an ICT Contracts Manager on a permanent basis. My client's client's ICT department is substantial, supporting a large staff base across a number of local sites. This role will sit within the Service Delivery team, managing day-to-day IT supplier relationships and associated contracts, maintaining an overview of contract performance in order to report to the IT Senior Management Team to inform planning and strategic decisions. The successful candidate will lead from an IT perspective in negotiations to resolve contractual and supplier performance issues, championing continual service improvement and driving initiatives that deliver performance improvements and best value for money. The successful candidate will be experienced in supplier and contract management, able to communicate effectively across various stakeholders at all levels, have a great team ethic and a desire to succeed.

This is a hybrid role and is paying £35,000-40,000 per annum dependent on experience.

Key responsibilities include:

• Being first point of contact for suppliers from a contract management perspective.
• Responsibility for structuring, scheduling, and attending regular service review meetings with suppliers and other members of the IT Service Department, ensuring strong relationships are maintained, and service objectives are met.
• Maintenance of a record of performance against KPIs for each supplier.
• Working closely with suppliers to identify service improvement opportunities and to overcome any obstacles that are impacting suppliers' ability to deliver services.
• Working closely with senior managers to maintain the Supplier and Contracts database.
• Assisting the Team Manager with the contract management process for IT contracts, including annual contract reviews and negotiation process.
  
  In order to be successful in this role, you will:
• Have strong business partnering and supplier relationship management skills, including performance management.
• Have significant contract management experience, ideally in an ICT context.
• Have experience with IT-related procurement processes, including IT Service Management tools.
• Have a background in the public sector, specifically with PCR regulated environments. NHS experience would be ideal but is not a prerequisite.
• Have strong analytical and problem-solving skills.
• Have strong presentation skills.

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