Implementations Support Analyst

Posted 20 June by Adria Solutions
£40,000 - £50,000 per annum, negotiable
Sheffield , South Yorkshire
Permanent, full-time
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Posted by Adria Solutions
Implementations Support Analyst

Our client based in Sheffieldis currently looking for an Implementations Support Analyst. You will be supporting the Implementation Manager in day-to-day activities in addition to supporting API and Partner integrations and supporting customers internally and externally on new business onboarding.



Skills and Responsibilities:

  • Manage Implementation setup portal
  • Review new requests merge and push live within agreed SLAs
  • Overall organisation of the setup portal
  • Manage the implementation support queue on Zendesk to assist the internal support team and customers.
  • Attend internal and external implementation calls to support Implementation Manager where required.
  • Keep customers up to date on each stage of the customer onboarding process.
  • Practice a basic understanding of API integrations and continue to upskill your knowledge
  • Make recommendations for improvements to processes and software.


Benefits:

  • Bonus
  • Private medical cover
  • Hybrid working


How to Apply if you’re Interested in this Job:

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Implementations Support Analyst

Reference: 52918349

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