In-House Service Engineer / Technical Support Advisor

VERDER SCIENTIFIC UK is the leading solution provider for neutral-to-analysis sample preparation and characterization of solids. Based on a century of experience RETSCH develops size reduction and sieving equipment which is characterized by excellent performance, operating convenience, safety and a long lifetime. Alongside Retsch, MRB offer solutions in particle characterization for shape, size, surface and porosity of samples. UK Servicing and technical support takes place at our purpose-built facility on the outskirts of Sheffield, operating out of the UK manufacturing site for another Verder Scientific company, Carbolite Gero Ltd.

A vacancy exists for a: - In-House Service Engineer/Technical Support Advisor

Due to the continued success and growth of the business, we are delighted to be recruiting for an in-house service Engineer/Technical Support Advisor. This is an excellent opportunity for someone who is in the early stages of their career, has recently finished a relatable Electronics or Electrical qualification with excellent computer/administration skills. The position would suit a college leaver or electrical improver.

The successful applicant will need to demonstrate a desire to learn and develop with a natural passion for Electromechanical systems. Following training, duties will include fault finding, calibration and repair of RETSCH - Laboratory Mills, Crushers and Sieve Shakers equipment. As they take on more responsibilities, there may be progress to a more Senior role, with the option to also work performing on-site customer repairs and calibrations.

Primary responsibilities:

• Lead administrator/first point of service contact (Phone/E-mail).
• Generating quotes for work in progress.
• Liaising with Clients, the Service Manager and Office Administrators to ensure customers are contacted and quoted in a timely and friendly manner. (Database management).
• Fault finding and diagnostics (faults fixed + tested functional every time).
• Repair of mechanical systems (hand tools, knowledge of bearing removal/installation tools).
• Replacing circuit boards (plug and play).
• Writing service reports PDF or Word for customers understanding.
• Maintaining accurate stock keeping ensuring parts used are booked off, and replenished parts are correctly allocated.
• There will be some off-site work as and when required, in attendance with the VS Service Engineer.

Key Skills and Qualifications:

• Electronic Technician qualification or Electrical Engineering (Level 3)
• Electrotechnical installation and maintenance (Level 3).
• BS7671 18th Edition Wiring Regulations.
• A desire to see matters through to a successful conclusion, realising customer satisfaction.
• Competency with Microsoft Office Programs.
• Excellent computer/administration skills.
• Logical thinking skills - Ability to read service manuals, Training videos and fault codes to identify faults.
• Communication skills - Must be able to discuss fault information and follow verbal repair instructions where required.
• Detail oriented - A desire to see matters through to a successful conclusion, realising customer satisfaction.
• Ability to work autonomously - After initial training the Service Manager will provide technical support via phone or email when out of the office or on-site visits.
• Mechanical Fault finding - Ability to identify loose or binding components by sight, sound or touch.

What we can offer you:

• 37.50 Hours per week, Mon-Thurs 8.00 - 4.45 pm, Friday 8.00 -12.30 pm (Early finish on a Friday).
• Salary dependent on experience and qualifications.
• Company incentive scheme.
• Premium rates for overtime.
• Generous salary sacrifice pension plan with 7.5% Employer contributions and with a death in service policy.
• 24 days annual leave rising to 27 after 3 years - plus statutory days.
• Westfield Health Scheme membership and Hospital Treatment Plan.
• Cycle to Work salary sacrifice scheme - enjoy the stunning beauty of the surrounding area.
• Development and career opportunities.
• Sports & social events, free on site parking and access to employee assistance programme to help with life’s challenges.
• You will be working with high end industry leading equipment, that is regularly updated.
• You will be part of a growing team, with opportunities to progress should you wish.
• Online training system, to help you to easily learn the skills you will need.You will ideally need your own transport, however, we are situated next to Hope train station and on a regular bus route from and to Sheffield.

Do you have a positive attitude, strong work ethic and are looking to develop a rewarding career, working in the heart of the Peak District?