Incident and Recall Assistant Manager

Incident and Recall Assistant ManagerContract: Full Time / PermanentRecruitment Partner: Laura Taylor

About the role

• Ensures the triage of potential product incidents.Liaises with key Technical and Business stakeholders to ensure effective Risk Assessment and management of incidents.Sets up product inspection criteria to ensure that the scale and issue are articulated clearly for the Risk assessment.Is responsible for communication with all relevant stakeholders including Boots/Retail partners and stores to ensure the blocking and retrieval of stock.Responsible for ensuring that recalled stock is consolidated and compliance is achieved. Ensures that product disposition has occurred in line with relevant product-specific requirements e.g., Medicines, Medical DevicesConducts investigations to determine the root cause of quality incidents with suppliers and CAPA actions completed.Captures incident details on the electronic quality management system Ensures learnings and best practice from Incidents and recalls are shared across the business

What you’ll need to have

• Ability to maintain a focused and pragmatic approach under pressureAbility to lead and manage a cross functional teamAbility to communicate effectively and at all levels within the organisationFacilitation skillsAbility to question and interpret suppliers' investigation reports and challenge conclusions. Good knowledge and use of Microsoft tools.

It would be great if you also have

• Experience in managing product quality issues and risk assessment activities for product recalls/withdrawals.Previous experience working with regulatory bodies. Experience in product inspection and report writing.

Our benefits

• Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.