Incident Manager

We have an excellent and exciting long term contract opportunity to be part of our global transformation project from SAP ECC6 to S4Hana. Joining us as a Hypercare/ Incident manager you will be given the responsibility to ensure our implementation goes as smooth and good as possible with huge exposure to senior leaders across our 6 clusters (includes 23 countries). This role will directly report into our programme manager where you will be part of the road map and will have a huge role to play in the overall success of the project.

Key responsibilities

This role will be part of the Phoenix Transformation programme, a unique one-time transformation opportunity designed to enable Nomad Foods to deliver, and possibly exceed, its financial goals through the strategy of 'Simplify, Standardise, Automate & Transform’.

• Owns the overall Hypercare approach, incident and Defect management process?.
• Responsible for facilitating initial analysis and discussion on the severity and area of analysis / fix for a defect?/ incident.
• Responsible for status and progress of incidents/ defects including follow-up of closure of all defects?.
• Responsible for coordinating with Test Manager, GPOs/ BAs, Functional leads. Tech teams and resolver groups for resolution?

About you

This role requires you to have having broad understanding of SAP S/4 Hana landscape and modules and having successfully been involved in the implementations phase of S/4 Hana. As you will be responsible for managing the Hypercare phase for our large transformation. Please see below for few additional requirements for the role:

• Worked as part of programme involving Finance Transformation (Mandatory)
• Experience of managing Hypercare phase for large transformation programmes
• Experience of managing Defect process as a lead and understanding of a Defect Lifecycle
• Experience of running Incident and Defect Triage calls including and involving Senior Business SMEs / GPOs and multiple cross-functional resolver groups
• Experience of managing Incident / Defect Tracker and producing Incident/ Defect Dashboards esp. for consumption at Senior Exec level
• Experience of working and collaborating with Third Party System Integrators for coordination
• Strong ability to work with offshore teams.

What we can offer you…

We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.

• A culture where your part of a team, where you feel encouraged to make a difference
• The potential to progress your career across different areas of the Nomad Foods Group

Who are we…

Headquartered in the UK, with revenues of €2.9 billion and operations in 22 key markets, Nomad Foods is Europe's leading frozen food company. We are a young company, founded only eight years ago, and built around a number of iconic brands (including Birds Eye, Findus and iglo and more recently Ledo and Frikom) that invented the frozen category 100 years ago and continue to set the bar for great taste, nutrition, convenience and affordability. Across everything we do, we are guided by our Purpose - Serving the World with Better Food - and how we can make a positive impact on our Performance, People and the Planet.

At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.