Information Request Officer

Working alongside the FOI team to manager Freedom of Information and Environmental Information Regulation Requests. See Job Description which includes personal specification for more details.

Main Responsibilities & Duties

The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.

1. Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
   
2. Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
   
3. Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
   
4. Ensures charges are levied to the Information Requester, if appropriate.
   
5. Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
   
6. Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
   
7. Develops and maintains the disclosure log on the website.
   

1. Is required at times to carry out ad-hoc work, or any other duties / related projects, as determined by the Team Leader / Service Manager

Essential

• Experience of following processes and assessing material for appropriate disclosure
• Working with confidential cases and documents, respecting the need for confidentiality at all times
• Dealing professionally with customers and building good working relationships with officers and managers
• Analysing, organising and presenting information to a high standard
• Knowledge of data protection
• Ability to interpret and apply legislation where necessary
• Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
• Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF
• Excellent attention to detail and ability to work with a high level of accuracy
• Ability to organise own work, and multiple tasks at once
• Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)