Infrastructure Engineer & Service Team Lead - End User Services

Posted 25 April by Coventry Building Society
£34,780 - £52,180 per annum
Coventry , West Midlands
Permanent, full-time

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Posted by Coventry Building Society
About the role
We have an exciting opportunity for an experienced Infrastructure Engineer to lead a successful and established Service team, responsible for supporting the Service requirements of our End Users and maintaining compliance requirements within the estate.
This team plays a key role in supporting our transition to a modern workplace, by providing Service support to end users as we implement new and exciting technologies.
As a team we work collaboratively with other technical teams to achieve shared Service objectives and you’ll contribute to the alignment of ways of working within practices across IT Service.
We provide a high level of knowledge to the Service team to aid the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLA’s.
The responsibilities of this role will include being the lead contact for all Service-related queries
Managing both Request and Incident queues within SLA’s and delegating work amongst your team

Representing the End User Service team at all IT Service meetings

Organising and hosting meetings for the End User Service team to support orchestration

Supporting processes improvements within IT Service
We’ll require you to be available for out-of-hours support, on a rota basis.
Our benefits include:
  • 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
  • Annual discretionary bonus scheme
  • Personal pension with matched contributions
  • Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

About you
You’ll be experienced with the ITIL based service management framework and change management processes.
You’ll have a proactive and driven work ethic, with a desire to develop and improve both technical environments and processes.
You’ll have the ability to work in a fast past and changing environment, whilst being thorough with good attention to detail, and delivering to agreed timescales.
You’ll be able to articulate technical knowledge into easy-to-understand terms for stakeholders.
You’ll be flexible in your approach to working hours to meet your own objectives and assist colleagues in meeting theirs.
Technical Requirements -
  • Microsoft suite including 365 and Microsoft Defender for End Point
  • Azure Active Directory Connect / Azure MFA
  • OneDrive / SharePoint Online / Exchange Online
  • Intune 
  • Mac & iOS
  • SCCM
  • PowerShell
  • CheckPoint / EndPoint


About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career.
Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Reference: 52534431

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