Insurance Apprenticeship, Chubb Academy - Claims & Operations Rotation

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Building a Better Future

Do you want to grow your career ladder without incurring tuition fees? Do you want to be supported in further education and obtain an industry recognised qualification? Are you interested in working with colleagues in other countries and functions to help give peace of mind to individuals and businesses alike? If so, then Chubb Academy might be the place for you…

By learning while you earn, you’ll gain valuable hands-on experience of working in a stimulating environment. With numerous opportunities to develop your skills for a long-term, rewarding career, joining Chubb will give you a great head start.

• Competitive salaries that grow with your experience
• Personal and professional development
• A demanding but rewarding programme
• Positions available across the UK
• A programme of attractive benefits
• Comprehensive on-the-job training
• Full support towards professional qualifications
• Opportunities for a permanent position when you finish
• Offering an inclusive and supportive environment where everyone can shine.

Looking to develop your skills and career within Insurance?

Chubb Apprenticeship programme is a 24-month programme that provides successful applicants a unique opportunity to gain hands-on experience in both our claims and operations functions, spending 12months in each area developing a well-rounded understanding of the insurance cycle along with a range of skills and practical experience.

Our programme is designed to equip you with the knowledge, skills and behaviours you will need to build a successful career in insurance, this involves 20% structured learning and 80% on-the-job training (practice). Learning will focus on Chubb’s Craftmanship Curriculum and technical training relevant to the insurance industry, Chubb systems, digital, business, and personal development skills.

The programme is aimed at people with minimal work experience in the Insurance sector, who would like to change their career or who want to kick-start or accelerate their career.

What the role entails

Operations

Looking for a career in insurance operations? Start off by building your knowledge and experience in insurance processes. You will work side-by-side with the underwriting teams to support them in delivering a high-quality client service and achieve the agreed Service Level Agreements, by taking ownership of the operational tasks and improving existing activities to generate better customer outcomes.

As part of your development and to support your team you will:

• Dive into the world of data entry by accurately and efficiently recording insurance risks, you'll also get hands-on experience with essential administrative tasks like organisng documents and keeping an eye on the mailbox, all while learning to navigate company policies and regulations.
• Get involved in key Underwriting Assistant tasks such as managing bookings, preparing policy documents, and processing endorsements.

Your role will also involve identifying and implementing improvements in operational processes within the insurance sector, ensuring we optimise efficiency and minimise risks. By learning about continuous improvement methodologies, you will be empowered to suggest innovative solutions that enhance workflow and reduce bottlenecks.

You’ll work right in the heart of our business, interacting daily with diverse teams across the company that assist in the underwriting process.

Claims

Ever wondered what happens before a court case is heard or after the sirens stop and everyone goes home? If you are looking for an exciting career where you will have the chance to work with people from all over the globe, then an Apprenticeship in Claims might be for you.

As part of your development and to ensure that claims are handled efficiently, in line with standards and procedures, you will:

• Assist your line manager with a variety of tasks and support the team in carrying out and delivering the claims proposition and strategy, in partnership with other internal and external stakeholders whilst also displaying Chubb values.
• Work collaboratively within the claims team, understand and work to practice guidelines to deliver customer and broker satisfaction that exceeds expectations.
• Develop skills and capabilities and drive to pursue a career in Insurance Claims.

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What we offer

In addition to the Insurance Practitioner Level 3 Apprenticeship Standard, you will work towards your Certificate in Insurance (Cert CII).

Chubb provides a broad range of on the job as well as structured learning provided by our own in-house technical experts as well as selected third parties. Apprentices will also have access to training on data analytics, project management, digital innovation, influencing skills and leadership.

After the apprenticeship programme, what’s next?

Once you’ve completed your apprenticeship, we’ll support you so that you have the opportunity to find a role that best suits you. We’ll give you the support, training, and tools you need to continue to excel in whatever you choose.

Who we’re looking for?

No Insurance experience is necessary, but the position is ideally suited to people who can demonstrate:

• Minimum of 5 GCSE’s at grade 'C’ or above (or equivalent such as Scottish Standard Grade, or Junior Certificate in Ireland), including Mathematics & English.
• More than anything, we are looking for a positive 'can do’ attitude and a willingness to learn! Being curious, asking questions and a willingness to work with others to solve problems will be key to success.

Skills required for this kind of role include:

• Good written and verbal communication
• Ability to work with numerical data
• Attention to detail
• Logical, practical, and adaptable
• Ability to empathise and build rapport with customers
• Strong organisational skills
• Ability to work as part of a team and independently