Internal Account Manager - Smethwick - £25k - £28k + commission and benefits

Our client is a well-established organisation based in Smethwick, due to continued growth and expansion they are looking to recruit an Internal Account Manager.

As an Internal Account Manager, you will be responsible for developing and maintaining a professional relationship with customers in order to best meet their expectations, attending to any customer needs and acting as the main point of contact for any inbound inquiries. Interpreting customer’s requirements and presenting them with a solution, you will also generate B2B sales orders and communicate effectively with the dispatch team to ensure clarity of information.

Working as part of a business-to-business sales team focusing on building new business relationships. Conducting outbound calls to develop leads and prospect for potential new business. Contacting lapsed accounts and selling to existing clients to further maximise revenue.

Objectives

• To ensure that budgeted sales and margin levels are achieved.
• Developing existing customers to maximise revenue.
• Interpreting customer’s requirements and presenting them with a solution.
• Building new business relationships.
• Making outbound calls to generate business with prospect customers.

Responsibilities include:

• Work to agreed KPI's and targets
• Ensure a high level of customer service is achieved.
• Ensure that appropriate level of technical product knowledge is maintained.
• Support external Business Development Managers.
• Seek opportunity to broaden the customer base and routes to market.
• Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.

Keywords- sales, sales executive, account manager, internal sales, telesales, telephone sales, telemarketing, business to business, B2B, outbound sales, inbound sales, customer service, Smethwick, Birmingham, West Midlands