As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate International Account Manager to join our growing business.

Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.

Purpose of the role

As an International Account Manager, you will serve as the main point of contact in all matters related to customer concerns and needs.

In this role you can expect to:

• Build and strengthen customer relationships to achieve long-term partnerships 

• Maintain accurate customer records, keeping track of any contract updates and renewals
• Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
• Develop a thorough understanding of our business and products to better upsell to our international customers

• Handle enquiries and requests from customers and address their requirements
• Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organisation
• Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
• Take full accountability to achieve and ideally exceed set sales targets and levels of customer service.
• Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market.
• Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
• Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International

You should apply if you:

• Are a strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners
• Have strong networking and relationship skills, ability to communicate at all levels
• Have great project management skills
• Have a strategic mindset with a creative and innovative approach
• Have strong commercial and financial awareness
• Have excellent interpersonal and verbal and written communication skills
• Are able to work independently with high levels of team motivation and personal drive
• Are highly performance oriented focussed on continuous improvement
• Are highly organised and able to make decisions
• Are willing to regularly travel overseas and work out of hours
• Are proficient with Microsoft Office and CRM databases
• Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures.
• Have excellent networking abilities

What to expect from us:

•    Collaborative environment
•    A very competitive salary with an excellent benefits package
•    25 days holiday, plus 8 days bank holiday
•    15% store discount, 30% club individual restaurant discount
•    Discounted gym membership
•    Enhanced maternity/paternity leave
•    Long service awards
•    Reward & recognition