Intrusion Support Engineer

About Johnson Controls Security Products

Johnson Controls Security Products is a unified group of world-leading access control, video, and intrusion brands. With over 2,000 employees across more than 40 offices globally, our brands—including Bentel, DSC, Sur-Gard, Visonic, Qolsys, and C24—boast unmatched experience in the security industry.

What We Can Offer:

• Competitive salary

• 25 days holiday + Bank Holidays and sick pay

• Comprehensive benefits package including a 7% match pension, free life assurance, employee assistance program, and more.

• Extensive training opportunities and resources

• Supportive and collaborative work environment

• Clear career development pathways

• Access to business resource groups and valuable training

Role Overview

As a Technical Support Specialist for Johnson Controls Security Products, you will support our five leading intrusion brands within EMEA/APAC: Bentel, DSC, Sur-Gard, Visonic, Qolsys, and C24. These brands design top-tier security sensors and wireless systems for residential and light commercial applications. Using advanced wireless technologies, our systems eliminate the need for extensive cabling, ensuring robust, high-quality performance.

Key Responsibilities

• Customer Support: Provide professional, efficient telephone support for Bentel, DSC, Sur-Gard, Visonic, Qolsys, and C24 products, handling 30-40 customer calls daily.

• Training & Evaluation: Assist with in-house and external training sessions, product evaluations, and occasional site visits.

• Product Feedback: Deliver valuable insights and feedback to customers, colleagues, and managers.

• Dynamic Team Environment: Collaborate with the EMEA/APAC Technical Support Team to enhance JCI processes and products.

What You’ll Do

• Respond to customer inquiries and resolve issues within SLA times.

• Provide technical support for both application software and hardware products.

• Work remotely or from a JCI office, reporting to the Intrusion Technical Support Manager, EMEA.

• Contribute to a positive, team-oriented environment, impacting JCI processes and product development.

What We’re Looking For (Required)

• Strong technical background or associative degree/equivalent.

• Proficiency with IT and interactive communication tools.

• Experience in hardware and software troubleshooting.

• Self-starter with strong problem-solving skills and initiative.

• Excellent communication and interpersonal skills.

• Quick learner with a team-oriented mindset.

• Flexible to work M-F shift (9 am CET - 6 pm CET) to support all markets.

• Strong English communication skills (both written and verbal).

• Understanding of networking principles and concepts.

• Strong Linux experience.

Preferred Qualifications

• Fluency in one or more major European languages: Italian, German, French, Spanish, Dutch.

• Experience in the electronic security (intruder systems) or communications industry.

• Knowledge of electronic security products and electrical concepts.

Who We Are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team develops innovative, integrated solutions to make cities more connected, buildings more intelligent, and vehicles more efficient. We are passionate about enhancing the way the world lives, works, and plays. The future needs bold ideas, an entrepreneurial mindset, and collaboration across boundaries. Your career should focus on tomorrow. Tomorrow needs you.

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