IT Application Support Analyst

IT Application Support Analyst - SQL, C#/.NET / Web technologies

As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.

Hybrid working 

This role would suit someone with 2-3 years experience within IT Application Support with recent experience of either: SQL, C#/.NET Applications or Web Front End technologies. 

Key skills & experience

•             Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications

•             Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.

•             Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).

•             Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s

•             Excellent analytical and problem-solving skills, with a keen attention to detail.

•             Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.

•             Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.

•             Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.

•             Knowledge of IT security principles and practices.

Benefits

•             Private health insurance with no excess 

•             BUPA Dental

•             23 days holiday, rising to 26 days per year’s service + all UK Bank Holidays

•             Employer pension contributions up to 10%

•             AXA Health employee assistance programme 

•             Work-life balance - flexible working and hybrid workplace

•             Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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