IT Field Engineer

Are you ready to be part of a groundbreaking Internet Service Provider (ISP) that's transforming the way commercial landlords engage with the market? We're on a mission to redefine connectivity and support services in the commercial property sector. We're seeking switched-on, loyal, and enthusiastic candidates with a can-do attitude to join our dynamic and rapidly expanding team.

Position: Connectivity and IT Support Specialist

Role Overview: As a Connectivity and IT Support Specialist, you'll play a pivotal role in our vision to enhance LAN/WAN connectivity and IT support services. This position is ideal for someone passionate about technology, thrives in customer-facing roles, and is eager to contribute to the growth of our Managed Service Provider (MSP) arm in the coming years.

Key Responsibilities:

• Activate services and resolve IT-related issues at customer sites.
• Collaborate closely with the IT support desk to provide feedback on support calls and ongoing technical matters.
• Maintain communication with account managers, ensuring customers are updated on issue progress and resolutions.
• Engage with suppliers/operators to stay updated on project statuses and installations.
• Coordinate access with building management teams for scheduled site visits.
• Conduct site surveys and develop effective route plans for service installations.
• Utilize our CRM system to accurately input and manage relevant customer information.
• Learn and grow through mentorship from experienced colleagues within the team.

Required Skills and Qualifications:

• Proven interest and understanding of LAN/WAN connectivity and IT support.
• Strong customer service skills with the ability to troubleshoot and resolve technical issues effectively.
• Excellent communication skills to liaise with both internal teams and external stakeholders.
• Capacity to adapt and thrive in a fast-paced, evolving environment.
• Eagerness to contribute ideas and solutions to enhance our service offerings.
• Ability to work independently and as part of a collaborative team.

Why Join Us: You'll be part of a forward-thinking company that values innovation, teamwork, and continuous growth. We offer competitive compensation packages, ongoing training opportunities, and a supportive work environment where your contributions are recognised and valued.

If you're ready to take on a challenging yet rewarding role with a company that's changing the game in commercial connectivity, apply today and be part of our exciting journey!

Salary - £25,000 - £30,000 including benefits

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