IT HELP DESK

IT 1st Line Support Help Desk

Our client, a leading automotive company based in Reading, Berkshire, is seeking an IT 1st Line Support Help Desk professional to join their team. As an IT Service Support Analyst, you will play a pivotal role in delivering an excellent customer experience and providing first-level IT support to both internal and external customers, in line with the company's values.

Responsibilities:

• Act as the first point of contact for IT-related queries via telephone, email, service desk portal, or direct walk-up.
• Provide day-to-day hardware, software, and application support.
• Resolve service desk issues by liaising with end-users to ensure timely closure of requests within the IT SLA.
• Offer technical and functional support on standard devices, applications, and software, ensuring excellent customer experience.

Requirements:

• Fluent in English, both verbal and written.
• Possess a full UK clean driving licence.
• Have at least 1 year of proven experience in a Service Desk or IT Help Desk environment role.
• Demonstrate good problem-solving, analytical, and diagnostic skills for problem resolution and root cause analysis.

- Technical skills required: Knowledge of Windows applications (Microsoft 365, Windows 10), End Device Client-specific technology. Other expertise such as Networking, TCP/IP, AD User Admin, SCCM for Remote Desktop Connection, RSA VPN token Admin, Jira Service Desk (Insight and Confluence), Mobile Iron/Meraki.

• Exhibit organisational sensitivity and the ability to align actions and behaviour with business needs and priorities.
• Display a results-oriented mindset, focusing on the delivery of targets, quality, and deadlines.
• Show behavioural flexibility and the ability to maintain effectiveness in a changing environment.
• Possess tolerance for stress and maintain control and performance in stressful situations.
• Demonstrate a self-starter attitude, taking proactive measures to anticipate issues and exceed expectations.
• Uphold ethics and integrity, adhering to business conduct guidelines and dealing appropriately with confidential data.
• Show respect for the individual, maintaining respectful behaviour towards team members, external customers, and service providers.
• Set high standards of performance and strive for excellence.
• Display a willingness to explore and develop skills, knowledge, and behaviour through on-the-job experiences and feedback.

This is a full-time, permanent position based in Reading. The working hours follow a shift rota, which changes on a weekly basis, including one Saturday every four weeks. The company offers 27 days of holiday per annum, and overtime may be required subject to approval.

If you are a motivated and customer-focused individual with a passion for IT support, please submit your application for consideration. Join our client's team and help deliver exceptional IT services to their internal and external customers.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.