IT Helpdesk Engineer
Posted 4 July by
IMT Resourcing Solutions
Are you ready to elevate your IT career? A leading yet dynamic and growing Managed Services Provider (MSP), is on the lookout for a talented 1st Line Support/IT Helpdesk Engineer to join it's Sheffield team. You will preferably have experience supporting IT from an MSP background, at times, you may be needed to go out to client sites and be able to work on your own initiative. If this is you, APPLY now!
About the Role
Your primary responsibilities will include providing technical support, troubleshooting issues, and ensuring smooth IT operations. This role will not only hone your technical skills but also offer opportunities for career progression within the MSP environment.
Primary Duties and Responsibilities
- To diagnose and resolve software and hardware calls/tickets.
- To accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Execute software installation and deployment to computing systems if necessary.
- Assist with Active Directory management.
- Contribute updates to technical documentation, procedures and process definitions.
- Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration.
- Experience in a technical support or service delivery function within an IT environment
- Working knowledge of technical support (break-fix) for Windows desktops/laptops.
- Win7/W10 support knowledge.
- A general understanding of networks - an understanding of TCP/IP, Switches, Routers and VPN.
- Believes in personal development and willing to continually improve.
- Can inspire confidence in our stakeholders.
- Proven experience building excellent client relationships.
- Willing to update and adapt skills as required by the demands of the role.
- Able to work occasional weekends / out of hours an advantage.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.
- Driving Licence
- Educational IT support experience
- Preferably come from an MSP background
- Working knowledge of Windows Servers 2003 onwards.
- Knowledge of Office 365.
- Working knowledge of Windows domain environment.
- Knowledge of Apple Mac environment.
- Basic salary of up to £25,000 (dependant on experience)
- Private Health Insurance
- Company pension
- 25 days holiday plus bank holidays
- Training and professional development
- Unique and robust 6-month induction/onboarding programme where you own and drive your own probationary period to ensure your success.
Reference: 53030663
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