IT Infrastructure Technician

Job Title: IT Infrastructure Technician

Location: Wakefield (5 days a week on-site)

We are hiring for an IT Infrastructure Technician for a dynamic and growth-oriented company specialising in building control. This role is crucial for maintaining a resilient and reliable technology infrastructure that supports the entire organisation and its associated partners.

About the Company: The company values innovation, teamwork, and exceptional service delivery. With a strong emphasis on thought leadership, expert collaboration, and continuous improvement, the organisation strives to exceed expectations and maintain a robust IT environment that aligns with its growth trajectory.

Key Responsibilities:

• Coordinate and maintain a resilient and reliable technology infrastructure.
• Liaise with suppliers, including Managed Service Providers, to ensure high-quality service delivery.
• Provide IT support services to internal and external customers, particularly on bespoke applications.
• Bridge the gap between business needs and IT services, ensuring comprehensive support across all IT and Telecoms aspects.
• Contribute to defining and implementing IT policies, standards, and compliance monitoring.
• Ensure 24/7 availability of IT environments, focusing on stability and security.
• Manage data integrity and system backup processes, including regular audits.
• Implement and manage operational and change management procedures.
• Maintain PCI-DSS compliance and prioritize security in all decision-making processes.
• Identify and address key IT risks, ensuring robust service provision.
• Assist in maintaining accurate hardware and software inventories.
• Provide strategic technological suggestions to senior management to improve business processes and productivity.
• Control and record IT and telecoms budgets, providing regular reports to senior management.

Required Qualifications and Skills:

• Ability to perform under pressure, particularly in managing P1 incidents and tight deadlines.
• Strong multitasking and relationship management skills with stakeholders and partners.
• Experience in implementing change control and identifying IT risks.
• Effective communication skills, both written and verbal, across all organizational levels.
• Broad technical experience with Windows infrastructure, firewalls, switches, servers (physical/virtual), VoIP telephony, and hosted applications.
• Ability to translate technical concepts for upper management and align IT strategies with business goals.
• Understanding of PCI-DSS, Data Protection legislation, and regulatory frameworks.
• Relevant degree or equivalent experience.

Desirable Skills:

• Experience with outsourced support services.
• Experience in a regulated environment (e.g., CICAIR, BSA).
• Experience supporting/administering multi-site enterprise IT environments.

If you are passionate about IT infrastructure and ready to take on a challenging and rewarding role,

Click Apply Now to join the expert team.