IT Operations Manager

IT & General Operations Manager

Location: Watford

Salary: Circa £50k-£60k per annum (STE)

Are you an IT enthusiast looking to take your skills to the next level? Our client, an expanding business, is seeking an IT & General Operations Manager. In this role, you’ll bridge the gap between IT expertise and business management. Let’s delve into the responsibilities and requirements:

Core IT Responsibilities (Must-Have):

1. Network Infrastructure and Systems Oversight:
   • Manage Windows clients, Windows firewalls (primarily Windows 10), and endpoint security tools like SentinelOne.
   • Handle Windows Servers (versions 2016, 2019, 2022), Exchange Server 2016, and SQL Server.
   • Implement Hyper-V virtualization.
   • Ensure server hardening across the board.
   • Administer Sonicwall firewalls.
   • Maintain network security, including VLANs, switching, and routing.
   • Address telecom needs (phone providers, ISPs).
   • Limited Linux knowledge.
   • Plan for disaster recovery and data archiving.
2. Operational Services:
   • Own and deliver IT services (as mentioned above).
   • Ensure GDPR compliance.
   • Perform data analysis for Sales, Marketing, and Operations using SQL querying and Advanced Excel.

Additional Beneficial Requirements:

1. Other Operational Services:
   • Collaborate with other teams to deliver the following services:
     
     • Finance
     • HR
     • Marketing
     • Operational Cost Control
     • Internal Sales Administration
     • Customer Service (manage workflow and response times)
2. Facilities and Health & Safety (H&S):
   • Implement H&S processes in line with regulations.
   • Maintain a high standard of facilities, especially in an engineering environment.
3. Regulatory Compliance & Certification:
   • Keep all compliance work up-to-date.
4. Logistics:
   • Optimize logistical performance to meet customer demands cost-effectively.
5. Warehouse & Production Operations:
   • Communicate customer-driven priorities to warehouse and production supervisors.
6. Legal:
   • Handle commercial contracts and confidentiality agreements.
   • Demonstrate logical thinking and strong English language skills.

Apply via the link or contact me directly on