Senior Network Support Engineer
Permanent
Career Level 5
Location: Canada, Calgary/Edmonton

$50,000 - $55,000

Are you an experienced IT professional looking for your next exciting role?

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role

You’ll be responsible for providing technical network support within the Drax Network Tower. Maintaining the network infrastructure across Drax Sites (Globally) but with specific focus on Canadian sites. You’ll be resolving incidents, dealing with service requests, patching, and supporting project related workstreams 

• Responsibilities for this role will also include, but not limited to
• Responsible diagnosing and resolving network related issues (incidents and requests)
• Responsible for maintaining the LAN and WAN Networks across multiple locations Globally
• Responsible for managing 3rd party suppliers as required to maintain LAN / WAN services.
• Responsible for day-to-day operation and support of the Network infrastructure including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems
  Responsible for day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler)
• Responsible for day-to-day operation and support of virtual networking elements within Public Cloud (AWS & Azure) including routing, Firewalls and WAF
• Provide Network technical support for various business and internal driven projects and workstreams ensuring that the deliverables and milestones are met.
• Follow the change controls, incident management processes and policies as defined by the company.
• Maximize network performance by monitoring, troubleshooting problems and outages.
  
  

What you’ll have…

• Minimum of 3-5 years’ experience working in a network technical support function at 3rd line level.

• Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level
• Hands on experience configuring / supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers
• Hands on experience configuring / supporting firewalls (Palo Alto Firewall experience is desirable)
• Experience working with Velocloud SDWAN and / or Zscaler ZIA / ZPA would be desirable
• Excellent ability to plan and prioritise own workstreams and deliver to SLAs and tight deadlines.
• Proven ability to operate in a pressurised situation and successfully handle multiple priorities.
• Excellent communication skills enabling interaction with all levels of the business (including written and oral communication where appropriate)
  
  

Rewards and benefits:

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:

Competitive Benefits Plan with no waiting period
RRSP Matching Plan
ESPP Program
EFAP with Telemedicine Services
Employer Provided Access to Health and Financial Apps

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

Diversity, equity and inclusion are fundamental to the values we hold. No matter your role or location in Drax, we’re committed to fostering an environment where everyone feels valued and respected. Regardless of race, ethnicity, gender, sexual orientation, religion, ability or background, we encourage everyone at Drax to contribute their perspectives and talents.

How to apply:

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email

Please note that, in certain situations, the company may pay at a rate outside of the band for this role, where appropriate. Such a decision would take into account the candidate’s experience, skills and other relevant factors.

The advertized salary range relates to British Columbia and we provide it in accordance with the BC Pay Transparency Act. We recognize, however, that market forces often drive salaries in candidates’ home locations. Accordingly, the salary range may not apply outside British Columbia.
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