IT Operations Technician

• Location: Hereford (Hybrid – 3 days in, 2 days remote)
• Salary: £30,000 - £35,000
• Reference: 1158489

The Company
Our client is a forward-thinking, global technology leader committed to innovation and sustainability. With a modern workplace and a strong culture of internal progression, they offer excellent opportunities for career growth and development.
 
The Role
As an IT Operations Technician, you'll be the key support for IT systems in Hereford and Ireland, working closely with the IT Operations Manager and wider IT teams. This role involves occasional travel to Dublin and requires someone within a commutable distance to handle on-site issues as needed.
 
Key Responsibilities

• IT Support: Provide second-line support for office-based, remote, and mobile users.
• Infrastructure Management: Maintain and monitor both on-premises and cloud-based systems.
• Hardware & Software: Install, configure, and troubleshoot PCs, networks, and applications.
• Network Administration: Manage LAN networks, switches, and access points.
• Mobile Support: Configure and support mobile devices.
  Project Involvement: Assist in IT projects, documentation, and process improvements.

What We’re Looking For
 
Essential Skills:

• Strong problem-solving and communication skills.
• Hands-on experience with Windows 10/11, Windows Server, and Active Directory.
• Proficiency in Azure, Microsoft 365, and SQL Server.
• Knowledge of SCCM, MDM tools, and patching processes.

Desirable Skills:

• IT-related degree or certifications.
• Project management experience.
• Understanding of ITIL v3 or higher.

Why Join?

• Career Progression – A company that prioritises internal growth and development.
• Global Exposure – Work with teams in the UK and Ireland, with occasional travel to Dublin.
• Modern Workplace – A collaborative and supportive environment with a low staff turnover.

How to Apply
 
Interested? Get in touch with Jack at to discuss further!