IT School Technician

Our IT MSP client are currently recruiting for an IT School Technician to provide 1st - 3rd line level support to School users based on-site at TW20.

Salary: £32,000

• Provide effective and efficient communication across all levels of the business
• Provide 1st - 3rd line support to all users of technology
• Following up with customers to ensure full resolution of issues
• Set up, deploy and re-image desktops and hardware.
• To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
• To understand and advice schools on:
• To install software as directed and in accordance with licensing legislation
• To perform installations of peripheral devices
• To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
• Diagnosing system errors and other issues
• Set up of printer hardware
• Liaise with 2nd line on server issues to ascertain fixes
• Maintain an up-to-date inventory and asset register of IT equipment
• To maintain network user accounts, profiles, permissions and the addition and deletion of users
• To provide support and assistance, to teaching staff when using IT equipment.
• To carry out other duties that are in line with the purpose and grade of the job.
• Maintain each school’s network, including management of daily backups, anti-virus tools and software licenses
• Handle file, application and hardware maintenance plus related support tasks as required by the school’s policies and as instructed by local staff.
• Manage and maintain the school’s LGfL 2.0 WAN connection, and act as a Nominated Contact for the school
• Feedback to sales on cross and up sale opportunities within the customer base