IT Service Analyst / IT Service Management Analyst

A fantastic opportunity has arisen for a IT Service Analyst / IT Service Management Analyst to join our London based client in a permanent position.

IT Service Analyst / IT Service Management Analyst

Summary:

The primary objective of this position is to be responsible for managing customer enquiries and incidents regarding the functionality of Smartcards. Communicating with both internal and external suppliers, as well as the customers, to assist with the completion of the enquiries/incidents, including the administration and maintenance of the ServiceNow platform.

IT Service Analyst / IT Service Management Analyst

Key Responsibilities:

* Incident, Problem & Service Request Management - Monitor the performance of digital
ticketing services, diagnose issues, and ensure timely resolution.
* Stakeholder Collaboration - Work closely with technology partners, train operators, and
regulatory bodies to enhance service performance.
* Process & Documentation - Maintain technical documentation and contribute to service
management processes.
* Service Improvement & Change Support - Identify opportunities to enhance services and
assist with service transitions, ensuring compliance with standards.

IT Service Analyst / IT Service Management Analyst

Attributes/Skills:

* Experience in a technical support or service analyst role.
* Familiarity with ITIL frameworks.
* Experience with monitoring tools and service management software.

IT Service Analyst / IT Service Management Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business