My Client is seeking an experienced and proactive IT Service Delivery Manager to oversee key UK accounts, ensuring exceptional IT service delivery and customer satisfaction. This role is ideal for a technically minded professional who thrives in fast-paced environments, excels at relationship management, and is committed to driving continuous improvement.

• Act as the primary contact for key accounts, ensuring high levels of client satisfaction.
• Oversee IT service delivery, monitoring SLAs and KPIs to maintain quality standards.
• Work collaboratively with internal teams to resolve complex service challenges.
• Identify and implement process improvements to enhance efficiency and service quality.

• 3+ years of experience in IT service delivery management, preferably in a B2B environment.
• Strong understanding of ITIL and IT service management principles.
• Excellent communication, problem-solving, and relationship-building skills.
• Commercial awareness and strategic thinking ability.

• Competitive salary based on experience and location.
• Flexible working with a hybrid office approach (minimum three days per week in the office).
• Opportunities for career development and industry certifications.

This is an exciting opportunity to join a leading technology solutions provider, working with cutting-edge platforms across cloud, data protection, cyber security, and virtual desktop infrastructure.