IT Service Desk Analyst

Responsibilities include:

• Providing remote, technical 1st line support that utilises your skills, extensive knowledge and experience.
• Collaborating with the broader IT department, including 2nd and 3rd line teams to enhance the fix rate.
• Adhere to ITIL best practice in align with agreed SLAs.
• Participate in exciting IT projects including infrastructure changes, testing, and implementing new software.
• Engage in regular team meetings and create Knowledge Articles to stay current with the latest technology trends and solutions.

Skills and Experience Required:

• Previous experience supporting 1st line fixes in an ITIL setting.
• Strong knowledge of Active Directory and virtualisation technologies, including Citrix.
• Demonstrable customer service focus and excellent communication skills.
• Ability to prioritise and manage multiple tasks and deadlines.
• A keen eye for detail and dedication to delivering high-quality results.

This role is available on a full-time, permanent bases, offering a starting salary of £30,000 to £33,000 (Depending upon experience) and a flexible hybrid model.

Apply here, or contact for more information.