IT Service Desk Manager - Newcastle

IT Service Desk Manager - Newcastle

IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.

You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment

• Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst
• Experience in managing IT assets and developing IT workflows, automation and processes

This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include:

• You will manage the IT Helpdesk team, developing and assisting members of the IT team
• Involved in the change management process and develop + deliver Service Level Agreements (SLAs)
• Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy
• Train junior members of a junior helpdesk team

The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the region

My client is open on salary, it will be dependent on experience. To apply send your CV to Matthew.Leach ????@ circlerecruitment . com

Keywords: IT Service Desk Manager / IT Helpdesk Manager / ITIL / SLA / Service Delivery / Newcastle

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