It Service Management Manager

We are looking for an experienced IT Service Management (ITSM) Manager to join our Application Support & Maintenance department. This role involves managing key IT service processes for our Wealth Management Europe Technology & Solutions across various regions including the Channel Islands, UK, Europe, and Malaysia.

• Oversee major incident, problem, change, and asset management processes.
• Create and update process documentation, ensuring consistency and adherence to company standards.
• Manage IT assets and configuration items, ensuring data accuracy and compliance.
• Lead response to major IT incidents, ensuring quick resolution and clear communication.
• Manage the approval and documentation process for IT system changes.
• Identify and address recurring IT issues to prevent future problems.
• Ensure efficient handling of IT service requests.
• Manage the transition of new or updated IT services into regular use.

• At least 3 years of experience in IT service management, especially using ServiceNow.
• Strong organizational and leadership skills.
• Excellent communication abilities.
• ITIL3 & ITIL4 certification.
• Experience in a regulated technology environment, ideally within banking or investment sectors.

• Minimum 5 years in a tech environment with IT service management responsibilities.
• Proven track record of managing ITSM processes and achieving performance targets.

If you are highly motivated with a solutions-focused approach and have the required skills and experience, we would love to hear from you. Apply now to join our team and help us ensure the smooth operation of our IT services.