IT ServiceDesk Team-lead

New role! Our client is a leading technology company based in Hertfordshire, specializing in managed services to company's across the UK. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team. If you have a passion for technology, excellent leadership skills, and expertise in Azure and Windows environments, we want to hear from you!

Responsibilities:

• Reporting to the ServiceDesk Manager, you will lead and manage a team of service desk analysts, ensuring efficient and effective service delivery.
• Provide technical guidance and support to team members.
• Oversee incident management, problem resolution, and service requests.
• Collaborate with other IT teams to ensure seamless operations.
• Maintain a high level of client service, ensuring accurate and timely responses.
• Identify service trends and implement process improvements.
• Conduct training sessions for service desk analysts.
• Ensure service delivery meets SLAs.

Requirements:

• Technical Skills:
  • Strong working knowledge of Microsoft Windows environments, including Windows 10/11.
  • Experience supporting O365, Exchange, Azure, and Active Directory.
  • Familiarity with Microsoft Intune Device Management and Azure AD.
  • Azure fundamentals or Azure Administration certifications preferred.
• Leadership Skills:
  • Proven experience in team management or team lead roles.
  • Excellent communication, interpersonal, and motivational skills.
  • Ability to lead by example and inspire team members.
• Education:
  • A-Level or equivalent (preferred).

Apply ASAP!