IT Support Analyst (2nd Line)

Job Responsibilities

This role will require you to use your technical expertise to resolve 2nd line IT issues for users in a timely manner. You will be the escalation point for all incidents, requests and queries that cannot be resolved on 1st Line. You will also provide face to face support for users based in your location and support the AV equipment in our meeting rooms

• To provide 2nd line support to the Firm's 700 user base by acting as an escalation point between the Service Desk and 3rd Level teams
• Maintain and support the AV equipment in the meeting rooms
• Build and support IT User Assets including Laptops, iPhones and Desktops
• Participate in IT projects as and when required
• Act as a subject matter expert for common applications
• Participate in Major Incidents and manage business communications

Skills Required

• Be proficient in supporting Windows 10 and MS Office 365.
• Good networking experience - Device patching, knowledge of DNS/DHCP/WAN/Wi-Fi.
• Hands on management of Video Conferencing systems - Teams/Zoom/Conference rooms.
• Experience of VMware Horizon View or other VDI technologies.
• Strong background in building/imaging PCs, Anti-Virus and Desktop support technologies.

This role is fully office based and does not offer WFH.