IT Support Analyst

IT Support Analyst - Real Estate Investments - London, Victoria - £30-36k + 15-20% Bonus

Robert Half have partnered with a real estate investment and management company specialising in the residential, student hospitality, and alternative property sectors. The Company was established over 50 years ago and now employs 150+ people in London with additional operations based overseas.

Due to growth and expansion they're looking to hire an IT Support Analyst.

The Role

The role is a mix of BAU & project work. The focus is to assist the Head of IT with the delivery of the service to the growing user base. It is a front-line role dedicated to the high-quality provision of IT, including technical and administration functions.

Training support will be provided for technical improvements, such as Microsoft Certifications; GDPR and general privacy and security training.

Some of the Responsibilities

• Monitor and follow-up on service tickets registered with the external IT Service Provider (ISP) to ensure tickets are resolved satisfactorily.
• Solve IT issues directly that ISP cannot undertake (mice, keyboards, screens, monitor arms, power, network, printing, desk phones, mobile phones etc).
• Processing new starters and leavers, including equipment provision
• Ensure all meeting room equipment is operational and tidy.
• Prepare quotes for new purchases and then process and track them.
• Working with computers, printers, landline and mobile telecoms.
• Help to administer the Windows environment including Office 365, Teams, Sharepoint, Onedrive and Outlook.
• Assist with the management of core applications.
• Work on project and mobilisation tasks as determined by the Head of IT

Skills & Experiences

• Experience as an IT Support/ IT Service Desk Analyst
• Excellent computer skills, including high proficiency with Office 365 & basic networking knowledge
• Diligent self-starter
• Resourceful and problem-solving attitude.
• Excellent verbal and written communication skills.
• Ability to effectively prioritise work and meet tight deadlines

Offices based in London Victoria, 4 days in 1 WFH

£30-36k Base Salary + 10-20% Annual Bonus.

25 days Annual Leave, Pension, Training & Certifications assistance, Private Medical + More!

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