IT Support Desk Engineer

IT Support Desk Engineer

Huddersfield, West Yorkshire | Hybrid

Up to £27,500

An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience.

The Role

As an IT Support Desk Engineer, you will be the first point of contact for all clients, providing timely and effective technical support for a range of services. Resolving 1st and 2nd line technical support for end-users and troubleshooting. Assisting the installation engineers, which may include programming routers and headsets.

Some of what you will be doing:

• Logging support cases by category and priority
• Resolving 1st and 2nd line support queries
• Providing incident management to priority cases
• Meeting SLAs within set times
• Assisting installation engineers with pre/post-installation support
• some programming of routers and headsets
• basic user and routing configuration on systems

Ideally, your skills and experience will include:

• Key systems such as Avaya IP Office, 8x8 and 3CX
• Background working at an MSP or telecoms company
• Internet connectivity including leased lines, FTTP and SOGEA
• Excellent communication and problem-solving
• Proactive, a desire to learn and develop skills
• Great customer service and effective professional communication
• Interest in technology
• (Desirable) - exposure to networking, firewalls - 1st and 2nd line support
• (Desirable) - MS Teams/ Teams Telephony
• (Desirable) - Microsoft Dynamics 365