IT Support Engineer - Bristol

Are you looking for a new exciting opportunity working as an IT Support Engineer for a successful Service Provider based in Bristol?

This is a hybrid opportunity which will involve you working 5 days per week, including weekends (which will be remote).

Main Duties of the Role

• Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
• Manage tickets escalated from 1st line members
• Maintaining internal documentation
• Attending customer site when required

Your Skills and Experience

• Experience within a similar position, ideally in an MSP environment
• Excellent communication skills both written and verbal
• Microsoft Desktop & Server, Exchange, Active Directory, 365
• VMware / Hyper-V
• Configuring and supporting Firewalls and Switches
• Knowledge of ITIL

Salary

• £30,000-£35,000 per annum, depending on experience