IT Support Engineer

IT Support Engineer
Worcester, West Midlands
Up to £32,000 + Formal Training
IT Managed Support Provider

A leading Managed IT Service Provider committed to delivering first class IT solutions and support to a diverse range of clients. My client offers services including Managed IT Support, IT Management, Cloud Hosting, Cyber Security, Backups and much more!

** Formal Microsoft, Cisco, and SonicWall Training **

Role Overview:

This role is an excellent opportunity for an experienced IT Support professional to take on a 2nd line role, in which you will gain knowledge and expertise in all aspects of managed IT & infrastructure, inlcuding Azure & Office 365, VMware, networking setup, and applications.

Key Responsibilities:

• Provide 1st & 2nd line support to clients via the service desk, resolving IT incidents and service requests in a timely manner.
• Administer and support, and manage Office 365, Azure, Intune, Windows Servers, and Active Directory
• Troublehsoot and resolve issues with Wi-Fi access points, switches, VPNs, and other networking infrastrucutre
• Support users with issues in Outlook, SharePoint, Teams
• Perform regular maintenance and updates on client systems, ensuring optimal performance and security.
• Manage and monitor client IT infrastructure, proactively identifying and addressing potential problems.
• Assist with the deployment and configuration of new hardware and software solutions.
• Maintain detailed documentation of support activities, solutions, and client interactions.

Skills Required:

• A minimum of three years' IT support experience in a similiar environment
• Windows OS & Server
• Hardware - Laptops, tablets, PCs
• Active Directory, Office 365, and Azure AD
• Troubleshooting network issues, including LAN, WAN, VPNs, firewalls and switches.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Strong problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a customer-focused approach.
• A proactive mindset with a commitment to continuous learning and professional development.

What's on offer?

• Up to £32,000 Starting Salary
• Paid formal training - Microsoft, Cisco, SonicWall.
• A supportive and collaborative team environment.
• Access to the latest technologies and training resources.
• 22 Days' Annual Leave + 8 Bank Holidays
• The chance to work with a variety of clients and industries, broadening your experience and expertise.

MSP - Cloud - IT Service Management - Cisco - Azure - M365 - 2nd Line - IT Projects - Service Provider