IT Support Engineer

Do you want to work for an employee-owned company?

Are you eager to join an organisation where company values come first?

IT Support Engineer

Location - Ramsgate, Kent

Salary - £23,400 per annum DOE

Benefits - up to £2,500 performance bonus + EO profit share + overtime paid at time and a half/time in lieu

Permanent

Hybrid (4 days in the office, 1 day from home)

We have an amazing opportunity in Ramsgate for an IT Support Engineer to work for one of our clients.

This is a Monday to Friday 9 am - 5 pm role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu - all additional shifts are on a rota basis.

Responsibilities for the role of IT Support Engineer:

• Provide desktop, laptop, and server support, troubleshoot issues reported by customers or monitoring systems, and provide solutions to incidents and problems.
• Manage and configure Active Directory, Group Policy, Windows Server, Windows 10, Office365, and various customer-related software.
• Handle networking tasks, including LAN, WAN, WLAN, VLAN, firewalls, Access Points, and network switches.
• Prioritise and manage multiple support requests, ensuring accurate documentation and clear communication with customers.
• Contribute to internal policies, procedures, and processes, and perform other duties as deemed reasonable.

Skills and Experience for the Role of IT Support Engineer:

• Familiar with SLAs
• Exceptional customer service skills, communication, and people skills
• Passion and understanding of IT and the technology landscape
• Fast learner with an ability to work on their own as well as part of a team
• Good time management
• Ability to solve problems
• Proven ability to work under pressure

Benefits:

• Yearly EO dividend payment (once probation is passed)
• Access to an on-site gym
• Cycle to work scheme
• One day working from home per week (once probation is passed)
• Performance bonuses (once probation is passed)
• Personalised training & development plan
• Quarterly perks
• Quarterly Social events

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

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