Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st/2nd Line Engineer to support their internal and external customers.

You will work alongside other technical teams (infrastructure/Security and Software Development teams where you will help with the maintenance of account creation and access across the Group IT Systems.

Responsibilities:

• 1st/2nd line support
• Provision of new laptops for new starters and work with HR for induction
• Logging and processing support calls and requests meeting SLA's
• Provide full IT systems support
• Create and maintain key documentation
• Provide trend analysis of Service desk software and reporting

Skills:

• M365 Admin
• O365
• IP Telephone systems
• Networks
• Mac OS and Windows Desktop
• Anti Virus and Drive encryption - ESET (Moving to MS Defender)
• ITIL

This role is based on a hybrid basis with 3 days a week in the office and 2 days working from home.

This client does not offer sponsorship and must live within the West Yorkshire area.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.