IT Systems Engineer

Arcas Technology is partnered with a leading consultancy based in London who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis.

In this position, you will be responsible for overseeing the daily IT infrastructure support across various locations, encompassing tasks such as:

• Supervising existing procedures
• Identifying and resolving software and hardware issues on both Mac and Windows platforms, across diverse systems and applications
• Supporting workspace members with shared service inquiries
• Overseeing the IT service desk (including asset inventory, change management, etc.)
• Managing all tiers of support for the IT helpdesk
• Ensuring timely software and firmware updates
• Addressing problems related to the print, copy, and scan functions of the printing systems, guaranteeing functionality for users

Additionally, you will play a key role in:

• Aiding in the rollout of new software and hardware
• Ensuring that technical support and solution implementations adhere to change management procedures and best practices
• Collaborating with the Head of Technology to diagnose and resolve network issues, working with our ISP to provide technical support for the LAN/WAN/VPN environment, VLAN network, and wireless network topology
• Providing technical support for ad-hoc business projects (including software implementation and one-off member services)

Key technologies:

• Windows & Mac OS
• Microsoft 365
• Azure AD / InTune / Entra
• LAN/WAN/VPN
• Jamf
• Apple Business Manager
• Fresh Service
• Teamviewer

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.