My client is seeking an IT End-User Systems Technician to provide advanced technical support and maintenance for end-user devices, including PCs, laptops, mobile devices, and networking equipment. This role is critical in ensuring the smooth operation of the organisation’s IT infrastructure by diagnosing, repairing, and upgrading end-user equipment while delivering excellent customer service.

• Support end-users with complex IT issues beyond the scope of the IT Helpdesk.
• Install, configure, troubleshoot, and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals.
• Manage end-user accounts, permissions, and access rights in compliance with security policies.
• Assist in developing long-term strategies for IT asset management and device standardisation.
• Document and track equipment failures, repairs, and inventory.
• Provide onsite and remote technical support across various locations.
• Collaborate with network administrators to ensure efficient IT operations.
• Ensure compliance with IT security policies, including backup management and device security.

• 3-5 years of IT support experience.
• Strong technical knowledge of hardware, including PCs, laptops, and peripherals.
• Hands-on experience with troubleshooting and maintaining Windows-based environments.
• Knowledge of networking protocols and IT security best practices.
• Relevant IT certifications (CompTIA Core or equivalent preferred).

• Opportunity to work in a dynamic IT environment with cutting-edge technology.
• A varied role offering a mix of onsite and remote work.
• Career development opportunities in a supportive team.
• This is an office based position

If you are a skilled IT technician with a passion for troubleshooting and end-user support, we’d love to hear from you!