IT Team Lead

IT Team Lead

Milton Keynes (hybrid- 2x days a week onsite)

£50,000-55,000 + excellent benefits

I am working with a leading retail provider looking for an experienced hands-on technical engineer to join their team. You will be responsible for managing a team of 4 engineers (1st/2nd line) whilst also providing hands-on support to external clients.

Responsibilities:

• Provide technical support to our customers who may log calls by phone, email or direct via the support portal

• Support First Line and Second Line Engineers by coaching, mentoring and knowledge sharing and help with any tickets they may have trouble with.

• Use the Enterprise IT tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers

• Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer

• Conducting full and thorough diagnostics with end users to enable a swift resolution

• Ensuring all cases are progressed & cleared within SLA - escalating to other internal and external teams as appropriate

• Identify and escalate repeat issues or service risks into service management teams

• Sharing knowledge with team colleagues and provide coaching where needed, while managing the knowledgebase

• Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational

• Ensure Service Desk processes are being followed and support updating any out-of-date processes.

Skillset:

• Microsoft Intune
• Azure/Azure AD
• MS Exchange
• Networking- DNS/DHCP, LAN/WAN, TCP/IP
• SharePoint
• SCCM
• Office 365 administration
• Windows Servers 2012-2022

If this is something you'd be interested in, please apply for immediate consideration.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.