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IT Team Lead

Salary icon £50,000 - £55,000 per annum
Location icon Milton Keynes , Buckinghamshire

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IT Team Lead

Milton Keynes (hybrid- 2x days a week onsite)

£50,000-55,000 + excellent benefits

I am working with a leading retail provider looking for an experienced hands-on technical engineer to join their team. You will be responsible for managing a team of 4 engineers (1st/2nd line) whilst also providing hands-on support to external clients.

Responsibilities:

  • Provide technical support to our customers who may log calls by phone, email or direct via the support portal
  • Support First Line and Second Line Engineers by coaching, mentoring and knowledge sharing and help with any tickets they may have trouble with.
  • Use the Enterprise IT tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers
  • Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer
  • Conducting full and thorough diagnostics with end users to enable a swift resolution
  • Ensuring all cases are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
  • Identify and escalate repeat issues or service risks into service management teams
  • Sharing knowledge with team colleagues and provide coaching where needed, while managing the knowledgebase
  • Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational
  • Ensure Service Desk processes are being followed and support updating any out-of-date processes.

Skillset:

  • Microsoft Intune
  • Azure/Azure AD
  • MS Exchange
  • Networking- DNS/DHCP, LAN/WAN, TCP/IP
  • SharePoint
  • SCCM
  • Office 365 administration
  • Windows Servers 2012-2022

If this is something you'd be interested in, please apply for immediate consideration.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 52927402

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