IT Technician Apprentice - Level 3

IT Technician Apprentice - Level 3

An opportunity has presented for an individual who is interested in long-term employment with an employer who wants to invest in them to help develop their career.

About our client:

Our client stands out as your dedicated digital transformation specialist, leading the way in harnessing the full potential of technology. Their mission is to empower you with this expertise, creating a culture that embraces innovation to not just meet, but exceed collective goals, creating a legacy of exceptional IT solutions. Their focus on business transformation services means that they tailor their offerings to align seamlessly with unique business objectives.

If you want to be a part of this dynamic team, the APPLY NOW!

The role:

Possible start date: ASAP

Monday to Friday: Shifts to be confirmed

Total working hours: 37

What you will do in your working day:

• Install, configure, and upgrade computer hardware components, CCTV equipment and software applications.
• Perform routine maintenance tasks to ensure the optimal functioning of computer systems.
• Keep an inventory of hardware and software assets.
• Troubleshoot network connectivity issues and ensure a secure and stable network environment.
• Install and maintain network equipment such as routers, switches, and firewalls.
• Investigate, analyse, and resolve technical issues in a timely and efficient manner.
• Document problem resolution steps and maintain a knowledge base for future reference.
• Work closely with other IT professionals in the team.
• Keep abreast of technology trends and recommend updates or upgrades to maintain system efficiency.
• Ensure that IT systems and practices comply with relevant regulations and standards.
• Install and configure computer systems, CCTV, network devices, and peripherals.
• Set up and customise software applications based on user needs.
• Diagnose and resolve hardware, software, and network issues.
• Provide technical support to end-users, both remotely and in person.
• Respond to help desk tickets and prioritize support requests.
• Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
• Implement and maintain security measures to protect the organisation's systems and data.
• Install and update antivirus software, firewalls, and other security tools.
• Conduct security audits and ensure compliance with security policies.
• Ensure the integrity and availability of data by creating and maintaining backup systems.
• Perform routine maintenance on hardware components, including cleaning, upgrades, and repairs.
• Coordinate with vendors for hardware repairs and warranty services.
• Install and manage software updates, patches, and security fixes.
• Ensure that all systems and applications are up to date with the latest versions.
• Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs.
• Maintain an inventory of IT assets, including hardware, software, and licenses.
• Track and manage the lifecycle of IT equipment.
• Keep abreast of new technologies, trends, and best practices in the IT field.
• Participate in IT projects, such as system upgrades, migrations, and implementations.
• Ensure projects are completed within specified timelines and budget constraints.

The training you will receive:

Our client's apprenticeship training programmes are delivered virtually by their fully qualified and industry experienced training team. Using their expert knowledge, they’ve purposefully built programmes around the real-world use of modern technology, so that the skills they create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

Prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Qualifications required:

GCSE or equivalent English (Grade A* - C 9/4) - Essential

GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential

Skills required:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Teamwork
• Patience
• Problem solving skills
• Able to meet deadlines
• Prioritise own workload
• Time Management Skills

The apprenticeship:

Qualification: ICT Level 3

Duration: 18 months