IT Trainer

Hybrid working - office is in Birmingham

Up to £70k per annum

Full time, permanent

My client is at the forefront of digital transformation, delivering innovative solutions that modernise operations for law firms.

They are a UK-based managed service provider, who has evolved to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services.

They are proud partner to a lead SaaS practice management platform that is revolutionising the legal software space and enables law firms to replace outdated, hosted systems with a modern, cloud-based solution making them a key partner in their digital journey.

As the Trainer, you will be responsible for delivering high-quality training programsthat ensure clients and internal teams have the knowledge and skills to use their digitalsolutions effectively.

This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows.

You will collaborate closely with project managers, technical teams, and client services totailor training solutions to specific needs, ensuring that both individuals and teams are fullyequipped to succeed in their use of our technology.

Key Responsibilities:

• Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams.
• Create customised training content based on the client’s needs and tech stack.
• Conduct both virtual and in-person training sessions, webinars, and workshops.
• Assess learner performance and provide feedback to ensure understanding and application of training material.
• Work with the implementation team to ensure training is aligned with project milestones and deliverables.
• Provide ongoing support and resources to learners after training sessions to reinforce new skills.
• Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs.
• Foster a positive learning environment, encouraging active participation and knowledge retention.

Experience:

• Previous experience as a trainer or educator, with a focus on technology solutions.
• Experience working in a law firm or with legal software providers is highly desirable.
• Familiarity with training methodologies and tools to assess learning outcomes.
• Strong communication and presentation skills, with the ability to engage and inspire learners.
• Expertise in creating and delivering customised training content for various audiences.
• Familiarity with legal technology tools (Actionstep, Microsoft 365, Power Platform) would be a huge plus.
• Passion for education and staying at the forefront of digital learning trends.
• Strong interpersonal skills and the ability to tailor training to different learning styles.