Junior IT Support Engineer

Junior IT Support Engineer
£32,000 - £35,000 per annum
Full time - Central London - Office based 5 days per week

Is this the Junior IT Support Engineer role for you?

Crone Corkill are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard a Junior IT Support Engineer. Working as part of a small team, your key focus will be on Desktop Support for London based end users, whilst collaborating with senior members of the team & vendors. You'll be the main point of contact for Desktop Support related issues, escalating where appropriate. They're on the Microsoft E3 license, so experience using the tools within is very advantageous.

What will you do as a Junior IT Support Engineer?

• Support users in the office, over the phone and virtually
• Solve problems independently and escalate when needed
• Create and administer user accounts on Office 365/Azure and Active Directory
• Manage user permissions, memberships, backups etc
• Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
• Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
• Provide updates on hardware & software issues
• Provide support with suppliers/partners when required
• Act as a technical resource for projects as and when required, but won't manage projects yourself
• Perform IT inductions for new starters

What skills do you need to be a Junior IT Support Engineer?

• The ability to work independently on Desktop Support
• Customer service expertise
• Desktop Support in a Windows 10/11 environment
• Office 365/Azure admin
• Teams admin experience
• SharePoint
• OneDrive
• Azure AD & Active Directory admin
• Intune & AutoPilot experience (advantageous)
• Experience working in a small company/IT team previously (advantageous)

What's in it for you?

In return, you'll be joining a team with decades worth of IT experience who are keen to assist you in developing and nurturing your skills within the industry.