Our well-established client in Banbury is looking for a Junior IT Support person to join their busy IT team on a permanent and full-time basis. They are looking for someone who is either looking for their first IT opportunity, or someone who is confident on basic IT support and has a willingness to learn. If you have a passion for IT and/or experience technical support, then this could be a great opportunity to develop with a recognisable brand. The role will be office based but will require you to travel to other sites in the UK (on an adhoc basis - mileage will be paid), therefore it is essential you drive and have a car.

Overview

The Junior IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Function. The position is responsible for supporting and maintaining the Microsoft Cloud, Server and Desktop operating systems and o365/Microsoft Exchange hybrid environment, plus general maintenance of all IT-related hardware/software and communications. The position provides exposure to a broad range of IT-related projects and activities.

Main Responsibilities

• Using the company's helpdesk system to pick up and respond to tickets, escalating to senior IT staff where necessary, ensuring that all SLA's are met
• Administering the company's project management ticketing system for web-based project and liaising with users to keep assigned and up to date
• Providing 1st line desktop, printer and on occasion some basic server support
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Setting up and configuring new laptop, desktop and communications equipment using approved process documentation
• Installing authorised software to laptops and desktops
• Ensuring security, patches and upgrades are applied to desktops and laptops and kept up to date
• Diagnosing and resolving technical issues
• Reporting faults and monitoring of logs for IT and communications equipment
• Assisting with the movement of IT and communication equipment around the business
• Patching of network and phones
• Ensuring all logs for equipment and users are maintained
• Delivering toners and fixing printer issues on request
• Retrieving delivery of equipment from delivery point and disposal of packaging waste
• From time to time any other reasonable duties as may be reasonably requested by the Line Manager
• The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations

Qualifications and Key Skills

• Working experience and knowledge of Windows Server / Client IT systems
• Exposure to administration of Microsoft Entra / o365 and cloud-based systems
• Basic understanding of network infrastructure including multi-site environments preferred
• Ability to explain problems and solutions clearly to non-technical users
• Excellent verbal and written communication skills, as well as a strong initiative
• Proactive team player with excellent technical problem-solving skills
• IT related degree, or completion of IT related apprenticeship preferred
• Training will be offered and supported to achieve CompTIA A+, Network +.
• Full and valid UK driving licence

What's in it for you?

Based in Banbury the company offers a competitive salary of £24,000-£30,000 DOE as well as great career development opportunities. On top of the salary the company offers a number of benefits, including 29 days holiday (including bank holidays) and free onsite parking.