Key Account Customer Service Team Leader

We have an exciting opportunity available for a Key Account Customer Service Team Leader tojoin our Liverpool office. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.

CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

CMA CGM SSL INEUR’s door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.

The Key Account Customer Service Team Leader Role:

As our Key Account Customer Service Coordinator, you will work closely with the Customer Service Manager to lead and drive improvements in relation to the quality and productivity of operations and customer service.  This will need to be achieved through development of the customer service team, and ongoing review of core KPIs, processes and procedures.

You will set key goals and objectives to meet SSL Intra NEUR mission and vision and manage departmental projects.  It is important to inspire employees by keeping them motivated by recognising development areas, implementing training plans, setting workable goals, decision-making, coaching techniques, and involving employees to be part of projects.

Your responsibilities as our Key Account Customer Service Team Leader will include:

• Manage the daily operation of the team and ensure that workload is in line with KPI‘s.
• Delegation/management of workload to the team.
• Ensure department achieves recognised levels of productivity as related to operational functions and meets customer satisfaction.
• Communicate with Management on performance of the team
• Maintain thorough knowledge of internal systems & services, as well as legislation & maritime regulations.
• Manager with yearly appraisal with team members and review individuals' feedback, and objectives and be part of the plan with training/development.
• Lead Half Yearly Reviews to ensure employees are engaged with the business and a follow-up from the Appraisal……. Communication with Manager in preparation for objectives etc.
• Develop inter-departmental communication and work with Management team.
• Develop close links with Head Office, Overseas Agencies, Suppliers and Customers.

To become our Key Account Customer Service Team Leader, you’ll need:

• Proven background in shipping and logistics (Essential)
• Team Management Experience (preferred)
• People management, leadership, coaching and motivation skills
• Strong communication and interpersonal skills
• Organisational skills at both a strategic & operational level with strong attention to detail.
• Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure my own safety and the safety of others
• Capability to work under pressure.

In return, we will offer our Key Account Customer Service Team Leader:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Key Account Customer Service Team Leader role, please click ‘apply’ now! We would love to hear from you!