Key Account Manager - Hybrid/Remote

An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the operations team as a Key Account Manager.

My client is an independently owned group of established businesses who design, install, maintain, and monitor electronic life safety and security systems. They are committed to achieving operational excellence, through empowering and developing, exceptional talent, to maintain a friendly and supportive environment.

Key Responsibilities:

• Be the primary contact for our top accounts, building strong connections with key personnel.
• Partner with the sales team to deliver exceptional customer experiences.
• Ensure timely responses (emails & calls, internal & external) to meet service KPIs and deliver exceptional customer experiences.
• Ensure timely scheduling of required work, meeting industry response times and internal KPIs.
• Collaborate with Customer Success to optimise engineering resource allocation.
• Manage job sheets through a streamlined process, ensuring timely review, action, closure, and invoicing.
• Using third party software and reviewing daily to see new jobs raised, updating schedules, responding to messages, uploading jobs sheets.

The successful candidate will have:

• At least 1 Years’ experience within a similar role
• Exceptional organisational skills
• Excellent customer facing communication skills
• Strong IT Skills including all Microsoft Applications
• Knowledge of CRM systems and third party software would be an advantage

Benefits:

• Monday - Friday
• 9 day working fortnight
• 25 Days Holiday plus Bank Holidays
• Hybrid Remote
• Wellness & Employee Assistance Programme

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.