Large Loss Claims Handler

Large Loss Claims Handler

Job Market - Insurance Claims

Large Loss Claims Handler - About the role

Based in the Kent office, or possibly home-based, mobile to travel to customers’ properties in the UK.
Manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Large Loss Claims Handler - Key duties

Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.

Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.

In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.

Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.

Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.

In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.

Support the Customer Relations Team with complaints and in particular those involving the FOS.

Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.

Large Loss Claims Handler - Key duties

At least 5 years previous experience of working in an insurance claims related handling role.

High level understanding of insurance/indemnity policies and legal structure

Proven capability of claims negotiation with policyholders and Loss Assessors.

Excellent negotiator.

Commercially aware.

Excellent spoken and written communication skills.

Accurate with a high level of attention to detail.

Active and energetic.

Takes ownership of problems and drives for effective solutions.

Role applicable qualifications in insurance.