Lead UX Designer

Lead UX Designer

c. £70,000 per annum

Bedford Based (occasional travel to London)

Hybrid Working

Permanent

As Lead UX Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.

You will have the chance to be a practitioner and leader, responsible for planning and leading research and design as well as providing guidance and oversight to designers and researchers from our Digital Delivery Partner.

You will also collaborate with the other design and product leads to define and build the practice of user-centred design at MaPS and align our services and ways of working with the GDS Service Standard.

Here is an insight to Money and Pension Service:

At the heart of the Money and Pensions Service are our values - caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.

We care about our colleagues and people whose lives we are here to transform, we will transform lives through our ability to make positive connections, and we are committed to transforming lives and make a positive societal impact.

In this role you will be responsible for the following;

• Leading collaborative design processes for multiple complex projects.
• Planning and leading workshops, reviews, critiques and handovers.
• Analyse sources of user insights including moderated- and unmoderated usability tests, on-site surveys, feedback forms, A/B testing, and analytics to evaluate customer satisfaction and outcomes.
• Present customer insights to the wider business to improve our understanding of customer behaviour and website performance .
• Collaborating with cross-functional teams to shape and communicate the user experience vision for MaPS’s digital channels.
• Mentoring junior colleagues.
• Identifing, understanding and mitigating ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.
• Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
• Planning and executing user research programmes and socialise results to deepen our understanding of our users and ensure our products and services meet user needs.
• Acting as the quality assurance lead for the user experience of the final delivered product or service.

You will need to demonstrate the following skills and experience;

• Extensive UX design and research experience.
• Able to lead a team comprising multiple design disciplines (service, UX, product, interaction, and user research).
• Experience working with SEO colleagues and agencies to improve search ranking and improve user experience.
• Demonstrated ability to analyse multiple data sources including user research, customer feedback, surveys, A/B testing, and analytics to derive actionable insights.
• Confident and comfortable presenting qualitative and quantitative research results and insights to diverse audiences.
• Confident presenting solutions to senior stakeholders across the business and addressing feedback.
• Experience with Axure, Figma, Miro, GOV.UK Prototype Kit and Adobe Creative Cloud or equivalent tools.
• Good understanding of and interest in inclusive design including designing for (and with) users with sensory, motor, cognitive, mental health and fluctuating needs among others.
• Experience designing to meet WCAG 2.2 Level AA accessibility guidelines.
• Experience designing multi-lingual websites, particularly those subject to the Welsh Language Act.

Portfolio:

We don’t require a portfolio, but if you have one we’d love to see it. If not, we’d like a short statement (up to 500 words — less is fine) highlighting specific projects or experience demonstrating the skills and abilities in this job description.

We are especially interested in examples which involve one or more of:

• Making difficult information accessible and compelling to non-experts
• A large, content-heavy website
• Leading the design process for a multi-disciplinary team across multiple work streams
• Working to the GDS service standard
• Working for a public sector organisation
• Working in a financial services or other regulated environment

About MaPS

At the heart of the Money and Pensions Service are our values - caring, connecting and transforming, which are the foundation of our success. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.
  
  

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)

• Enhanced family and sick pay
• Paid volunteering (2 days a year)

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week.

Job Reference: MaPS00671

Close Date: 02/09/2024