Lettings Administrator

Job Title: Lettings Administrator

Location: Birmingham
Salary: £23- £25k dep on experience

Contract Type: Full Time / Permanent

Industry: Lettings Agency

Job Published: 12/6/2024

Full-time, Mon-Fri 9.00am to 5.30, Every other Saturday from 9.30am - 1.30pm

This is an office based role

The Company

One of the largest franchised property groups in the UK, supporting a network of 439 offices across six distinct brands, our client specialises in residential lettings, property sales and property-related financial services.

They are members of the Property Ombudsmen, National Approved Lettings Scheme, and part of Safe Agent. The Birmingham Central office are an award winning agency with ESTA awards won in recent times and established in Birmingham City Centre for the last 15 years.

Job Dimensions

The Residential Team provides an unrivalled service for the sale and letting of a wide range of property, from City Centre apartments and homes in around Birmingham . Each property is handled by all staff you are experienced to a very high standard and the lettings and sales agent have the expertise, knowledge and experience of the local market.

Job Purpose

The Lettings Administrator will be required to deal with the day to day management of properties within the Residential Lettings portfolio, including a wide range of quality properties from one bedroom apartments to family homes.

The requirement is for a proactive, versatile and self-assured individual who will be able to carry out tasks through to a successful conclusion following specific instructions. Where necessary, training will be provided. The successful candidate will be organised, efficient, able to work quickly and accurately under pressure whilst maintaining an excellent customer service at all times.

Key Duties and Responsibilities

Daily liaison with tenants & landlords

Dealing with questions, and providing updates.

Conducting and processing Credit checks for applicants

Having eye for detail and updating personal data on in house systems

Taking calls and dealing with general enquiries

Updating of specified areas of the property management database

Arranging inventory check in and out reports.

Any other duties as reasonably required from time to time.

Preparing the key release for move ins, Tenancy agreements, standing order mandates and right to rent checks

Knowledge, Skills and Experience Required

Good standard of general education (numeracy and literacy).

Good working knowledge of Microsoft Office package, including Word

Strong typing skills.

Ability to prioritise workload and use own initiative.

Good team member with a flexible approach to work.

Excellent communication skills

Ability to work under pressure and to deadlines

The Person - Competencies People behaviours Communication & Team Working

Acts openly and honestly.

Shows respect for others.

Communicates with others in a clear and structured fashion (written and verbal).

Demonstrates a 'can do' approach.

Having excellent customer service skills

Team player

Confident and pro active

Thinking out the box

How to apply:

We invite you to apply by submitting your CV ensuring it is fully up to date detailing your relevant experience and achievements.

*Please note, this is a full-time office based position with occasional external appointments. Unfortunately we are unable to accept offers of part time or remote working*

Windmill9 Consulting is a Business Consultancy and Employment Agency acting on behalf of the client.

All applications will be dealt with professionally and in the strictest of confidence.

We will contact suitable applicants for an initial screening to discuss your application and answer any questions you may have prior to submitting your application to the client.

Please ensure your CV is fully up to date before applying.

We review applications on an ongoing basis from the time that the role is advertised and will close the position as soon as we have found the right person, regardless of the closing date.

We would recommend that you apply for any role that you are interested in as soon as possible to avoid disappointment

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